Episode 135 – A Terrible Customer Experience

In this episode of The Social Dentist, Dr. Desiree Yazdan is sharing a personal story with us, to help us learn a lesson before it costs us clients.  Customer service is extremely important in business, especially in healthcare when there are so many options available.

Dr. Yazdan is giving us advice on how to approach customer service in our healthcare office, which can apply to other businesses as well.  She’s telling us the things to focus on that will attract new clients and turn them into repeat customers.

For her fellow healthcare professionals, Dr. Yazdan is going over some best practices for when you want to implement changes that will affect your customer’s experience.  She’s also giving us the freedom to bend the rules when it makes sense.

Listen to this episode for a lesson in customer service, and let Dr. Yazdan’s bad experience inform your patients’ good experiences.

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